Legal notice

Last updated: 5th May 2026

1. Business Information

This website is operated by Fidget & Sensory Squad, a retailer specialising in fidget toys, sensory toys, squishies and related products.

Trading name: Fidget & Sensory Squad
Website: https://www.fidgetsensorysquad.co.uk/
Email: support@fidgetsensorysquad.co.uk
Physical shop address: Unit 5 Market House Arcade, Launceston, Cornwall, PL15 8EP, United Kingdom.

Fidget & Sensory Squad is referred to throughout this notice as “we”, “us” or “our”.

For questions about our products, website, orders or policies, please contact us using the email address above.

2. Purpose and Scope of This Notice

This Legal Notice explains the terms under which you may access and use our website.

It should be read alongside our Terms and Conditions, Privacy Policy, Cookie Policy and Refunds & Returns Policy, where applicable.

Nothing in this notice is intended to exclude, restrict or override any rights you have under applicable UK law.

3. Website Information and Accuracy

We make reasonable efforts to ensure that the information published on our website is accurate and up to date.

Product descriptions, photographs, colours, dimensions, prices, availability and other information are provided to help customers make informed purchasing decisions.

Please note that:

  • Product colours may appear differently depending on your screen, device settings and lighting.

  • Minor variations in appearance, texture or packaging may occur between products or production batches.

  • Product photographs may be illustrative, and any material differences will be identified where reasonably necessary.

  • Prices, stock availability and promotional offers may change. Changes will not retrospectively alter an order already accepted, except where a lawful correction or other agreed arrangement applies.

We do not guarantee that the website will always be available without interruption or free from technical errors. We will take reasonable steps to maintain the website and address problems when they arise.

Nothing in this section permits us to provide misleading product information or avoid our legal obligations to customers.

4. Product Information and Toy Safety

Fidget & Sensory Squad sells fidget toys, sensory toys, squishies and other products intended for the uses and age groups specified in their respective product descriptions and packaging.

Customers should read the product descriptions, age recommendations, warnings, care instructions and manufacturer guidance before purchasing or using a product.

In particular:

  • Products must be used for their intended purpose and in accordance with applicable safety instructions.

  • Age restrictions and supervision requirements must be followed.

  • Products containing small parts must be kept away from young children where a choking risk is identified.

  • Products should not be deliberately cut, punctured, bitten, overstretched or subjected to excessive force unless the manufacturer expressly permits such use.

  • Damaged products should no longer be used where continued use may create a safety risk.

Some sensory products are designed to be squeezed, stretched or manipulated, but they are not necessarily indestructible. Excessive force, misuse or failure to follow care instructions may cause damage.

We take product safety seriously and aim to supply products that meet the applicable legal safety requirements. Relevant safety information should be checked against the individual product and its intended market.

However, instructions and warnings do not remove our legal responsibilities if a product is faulty, unsafe or otherwise fails to meet the requirements of applicable law.

5. Orders, Prices and Payments

All orders are subject to the applicable checkout terms, product availability and confirmation of the order.

Prices and delivery charges will be displayed before you complete your purchase. Any applicable taxes will be included or disclosed as required by law.

We accept the payment methods displayed at checkout or otherwise confirmed for an in-store purchase.

Customers should check their order details before completing payment. If you identify an error, please contact us as soon as possible.

If a genuine pricing, stock or technical error occurs, we will handle the matter fairly and in accordance with applicable law. We will not use this provision to disregard a binding contract or avoid our obligations to a customer.

An order confirmation acknowledges receipt of an order; whether and when a contract is formed will be determined by the applicable checkout terms and circumstances.

6. Delivery and Collection

Available delivery methods, delivery charges, estimated delivery times and collection arrangements will be communicated through the website, checkout or relevant customer communications.

Delivery estimates are not guarantees unless expressly stated as such.

We will fulfil orders in accordance with the agreed arrangements and applicable law. Where no other period has been agreed, statutory delivery requirements apply.

Customers using Click & Collect should follow the collection instructions provided by us.

If an order is delayed, lost, damaged or delivered incorrectly, please contact us so that we can investigate and take the appropriate action.

7. Refunds, Returns and Consumer Rights

Our Refunds & Returns Policy explains our returns procedure and how to contact us about a return or refund.

For online purchases, eligible consumers generally have a statutory right to cancel a distance contract within 14 days of receiving their goods, subject to the applicable rules and exceptions. Additional time may apply if required cancellation information has not been provided.

Where cancellation rights apply, customers must follow the applicable cancellation procedure. Any permitted deductions, return postage arrangements and refund time limits will be handled in accordance with the law.

Products must meet the statutory requirements under the Consumer Rights Act 2015, including requirements concerning satisfactory quality, fitness for purpose and conformity with their description.

Where goods are faulty, not as described or otherwise fail to meet applicable statutory requirements, customers may have rights to a refund, repair, replacement or other remedy, depending on the circumstances.

Our returns policy may distinguish between unwanted goods, products damaged through misuse and products that are faulty. However, a policy condition cannot remove a statutory right that applies to the customer.

Please consult our full Refunds & Returns Policy for the detailed procedure.

8. Promotions, Discounts and Gifts

Promotional offers, discounts, free gifts, bundles and delivery incentives are subject to the terms communicated alongside each offer.

Any applicable exclusions, minimum spend requirements, expiry dates and other material conditions will be made clear to customers.

We reserve the right to amend or withdraw future promotional offers, subject to applicable law and any commitments already made to customers.

Promotional information will not be used to mislead customers about prices, savings, availability or the terms of an offer.

9. Intellectual Property

Unless otherwise stated, the content of this website, including original text, photographs, graphics, logos, branding and website design elements, may be protected by copyright, trade mark or other intellectual property rights.

You may view and use the website for personal, lawful shopping purposes.

You must not reproduce, republish, distribute, commercially exploit or otherwise use our original content without appropriate permission, except where permitted by law.

Third-party brand names, product names, logos and trademarks remain the property of their respective owners. Their appearance on our website does not imply ownership by, or an endorsement of, Fidget & Sensory Squad unless expressly stated.

10. Acceptable Website Use

You must use our website lawfully and must not knowingly:

  • Attempt to gain unauthorised access to our website, systems or customer information.

  • Introduce malicious software, viruses or harmful code.

  • Interfere with website security, functionality or availability.

  • Use the website to commit fraud or engage in unlawful activity.

  • Copy or misuse website content in a way that infringes another person's rights.

We may take reasonable and proportionate steps to protect our website, business, staff and customers from misuse, fraud, abuse or security threats, subject to applicable law.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, payment providers, social media platforms or other external services.

Those services may operate under their own terms, privacy policies and security arrangements.

We are not responsible for the content or policies of independent third-party websites that we do not control. This does not exclude any responsibility that we may have under applicable law.

12. Privacy and Personal Information

We process personal information in accordance with our Privacy Policy and applicable data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018, as amended or replaced where applicable.

Personal information may be processed to fulfil orders, arrange delivery, provide customer support, administer applicable promotions and meet legal obligations.

Where consent is required for marketing or non-essential cookies, we will seek and manage that consent in accordance with applicable law.

Please read our Privacy Policy and Cookie Policy for further details about the information we collect, how we use it, and your rights.

13. Limitation of Liability

Nothing in this Legal Notice excludes or limits liability where it would be unlawful to do so.

In particular, nothing in this notice excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

Nothing in this notice affects your statutory consumer rights, including your rights concerning faulty goods, goods that do not match their description or other breaches of applicable consumer law.

Subject to these protections, we will take reasonable steps to maintain a reliable website and provide accurate information. We do not accept responsibility for losses arising solely from circumstances beyond our reasonable control, except where liability remains applicable under the law.

Any limitation of liability must be interpreted consistently with applicable legislation and the circumstances of the relevant transaction.

14. Changes to This Legal Notice

We may update this Legal Notice when necessary to reflect changes to our business, website, services or legal obligations.

The latest version will be published on this page with its revision date.

Changes will not retrospectively remove rights or obligations arising under an existing contract or applicable law.

15. Governing Law and Jurisdiction

This Legal Notice and any non-contractual matters arising from your use of the website are governed by the laws applicable in England and Wales, where appropriate.

If you are a consumer, this provision does not deprive you of any mandatory protections or jurisdictional rights that apply under the law of your country of residence.

Nothing in this section prevents either party from exercising any applicable legal rights or remedies.

16. Contact Us

If you have a question about this Legal Notice, our website or a purchase, please contact:

Fidget & Sensory Squad

Unit 5 Market House Arcade
Launceston, Cornwall
PL15 8EP
United Kingdom

Email: support@fidgetsensorysquad.co.uk

Website: https://www.fidgetsensorysquad.co.uk/

We will endeavour to respond to enquiries as promptly as reasonably possible.