Privacy Policy

1. Who we are

Fidget & Sensory Squad operates this website and online store:

Website: https://www.fidgetsensorysquad.co.uk

Fidget & Sensory Squad is the data controller responsible for personal information collected through our website, store and customer communications.

If you have a question about privacy or how we use your information, you can contact us:

Email: support@fidgetsensorysquad.co.uk

Fidget & Sensory Squad
Unit 5 Market House Arcade
Launceston
Cornwall
PL15 8EP
United Kingdom

2. What information do we collect?

Depending on how you interact with us, we may collect different types of information.

When you place an order

We may collect:

• Your name
• Billing address
• Delivery address
• Email address
• Telephone number
• Order details
• Products purchased
• Payment and transaction information
• Delivery information
• Any information you provide in an order note or customer service message

We need this information to process and fulfil your order and provide you with updates about it.

When you create an account

If you choose to create a customer account, we may collect:

• Your name
• Email address
• Account login information
• Order history
• Saved addresses
• Other information associated with your account

You don't have to create an account simply to browse our website.

When you contact us

If you contact us by email, through our website or another customer service channel, we may keep:

• Your name
• Contact details
• Your order information
• The contents of your message
• Any information you choose to provide to us

We use this information to respond to you and help resolve your enquiry.

When you browse our website

We may automatically receive certain technical information, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Products viewed
• Referring website
• Website interactions
• Approximate location information
• Cookie and similar technology information

This helps us understand how people use our website, improve its performance and provide a better shopping experience.

3. How do we collect your information?

We collect information in several ways.

Directly from you

For example, when you:

• Place an order
• Create an account
• Subscribe to our emails
• Contact customer support
• Complete a form
• Leave a review or otherwise communicate with us

Automatically

Some information is collected automatically when you browse our website through cookies, pixels and similar technologies.

Through trusted service providers

We may receive or process information through companies that help us operate our website, process payments, deliver orders, provide analytics or communicate with customers.

4. Why do we use your information?

We only use your personal information for appropriate and legitimate purposes.

🛒 Processing your order

We use your information to:

• Process your payment
• Confirm your order
• Pick and pack your products
• Arrange delivery
• Send order updates
• Provide your receipt
• Handle returns, refunds and exchanges

💬 Customer service

We use your information to respond to questions, complaints, returns requests and other enquiries.

🌐 Improving our website

We may use website and shopping activity information to understand what customers are interested in and improve our website, products and overall shopping experience.

🔐 Security and fraud prevention

We may process information to help protect our website, customers and business against fraudulent, suspicious or harmful activity.

📋 Legal and regulatory requirements

We may use or retain information where necessary to comply with legal, accounting, tax or other regulatory obligations.

💌 Marketing

Where you have provided the appropriate permission or where otherwise permitted by law, we may use your information to send marketing communications about:

• New products
• Restocks
• Special offers
• Discounts
• Promotions
• Events
• Fidget & Sensory Squad news

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

5. Our legal reasons for using your information

Under UK data protection law, we need a lawful basis for processing personal information.

Contract

We need to use certain information to provide the products and services you've purchased from us.

For example, we need your name and delivery address to send your order to you.

Legal obligation

Sometimes we are legally required to keep or use certain information, such as information relating to accounting, taxation or legal requirements.

Legitimate interests

We may use information where it is necessary for our legitimate business interests and those interests do not unfairly override your rights.

This can include improving our website, preventing fraud, protecting our business and understanding how customers use our services.

Consent

Where we rely on your consent, you have the right to withdraw it.

For example, you can unsubscribe from marketing communications whenever you wish.

6. Who do we share your information with?

However, we sometimes need to share information with trusted companies that help us operate Fidget & Sensory Squad.

Shopify

Our online store is powered by Shopify. Shopify provides the infrastructure that allows us to operate our website, process orders and provide our online shopping experience.

Payment providers

Payment information may be processed securely by payment providers used through our Shopify checkout.

We do not need to hold your full payment card details ourselves.

Delivery and shipping providers

We may provide delivery information such as your name, address and contact details to the relevant delivery provider so your order can reach you.

Analytics and technology providers

We may use trusted technology and analytics services to understand website performance, customer journeys and how our website is being used.

Marketing providers

Where applicable, we may use trusted marketing platforms to send emails or provide advertising services.

Professional advisers and authorities

We may disclose information where necessary to comply with the law, protect our legal rights, prevent fraud or respond to a lawful request from an appropriate authority.

We only share information where there is a legitimate reason to do so.

7. Shopify

Our website is hosted and powered by Shopify.

Shopify processes information as part of providing the infrastructure and services that allow us to operate our online store.

You can read Shopify's privacy information here:

Shopify Privacy Information

8. Cookies and similar technologies

Like most modern websites, our website uses cookies and similar technologies.

Cookies are small files or pieces of information that can help a website remember information about your visit and understand how the website is being used.

We may use cookies and similar technologies to:

• Keep our website functioning
• Remember shopping and website preferences
• Keep your shopping basket working
• Understand website traffic
• Improve website performance
• Understand which products and pages customers are interested in
• Support advertising and marketing where applicable
• Help protect our website against fraudulent activity

Some cookies are necessary for the website to function, while others may be used for analytics or marketing purposes.

Where consent is required, we will ask for it in accordance with applicable privacy and cookie rules.

You can also manage certain cookie settings through your browser or the cookie controls available on our website.

9. Marketing emails

We love keeping our customers up to date with new fidgets, sensory toys, restocks and special offers — but we don't want to send you emails you don't want.

If you choose to receive marketing from us, you can unsubscribe at any time.

Every marketing email should include an easy way to unsubscribe.

Unsubscribing from marketing does not stop essential service communications, such as:

• Order confirmations
• Shipping updates
• Delivery information
• Refund information
• Important customer service messages

We may also use information about your interactions with our website and emails to help us understand what content and products are useful to our customers, subject to applicable law.

10. Your payment information

When you place an order with us, payment information is processed through the secure payment services available through our checkout.

For security reasons, we do not need to store your complete payment card details on our own systems.

Your payment provider may process your information according to its own privacy policy.

11. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information from:

• Unauthorised access
• Loss
• Misuse
• Accidental destruction
• Unauthorised alteration
• Unauthorised disclosure

However, no website, online service or method of electronic transmission can be guaranteed to be completely secure.

If we become aware of a data security incident that requires notification under applicable law, we will take the appropriate steps.

12. How long do we keep your information?

We don't keep personal information forever.

We retain information for as long as reasonably necessary for the purpose it was collected, including where we need it to:

• Fulfil an order
• Provide customer support
• Process returns or refunds
• Meet accounting or tax requirements
• Comply with legal obligations
• Resolve disputes
• Prevent fraud
• Protect our legal rights
• Manage your marketing preferences

The exact retention period can vary depending on the type of information and why we need it.

When information is no longer required, we will take reasonable steps to securely delete it or otherwise dispose of it.

13. International data transfers

Some of the companies we use to operate our website and services may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection requirements.

14. Your privacy rights

Depending on the circumstances and applicable law, you may have rights including:

🔎 Right to access

You can ask us for a copy of the personal information we hold about you.

✏️ Right to correction

You can ask us to correct information that is inaccurate or incomplete.

🗑️ Right to erasure

In certain circumstances, you can ask us to delete your personal information.

⏸️ Right to restrict processing

In certain circumstances, you can ask us to restrict how we use your information.

🚫 Right to object

You may have the right to object to certain types of processing, including certain processing based on legitimate interests or direct marketing.

📧 Right to withdraw marketing consent

If you have opted into marketing, you can unsubscribe at any time.

📦 Right to data portability

In certain circumstances, you may have the right to receive personal information you have provided to us in a structured, commonly used and machine-readable format.

16. Children's privacy

Fidget & Sensory Squad sells toys and sensory products that may be purchased for children, young people and adults.

We do not intentionally use our website to request unnecessary personal information from children.

Where an order is placed, we process the information provided during the purchase for the purposes of completing that transaction, providing customer service and meeting our legal obligations.

If you believe that a child has provided us with personal information unnecessarily, please contact us at:

support@fidgetsensorysquad.co.uk

17. Third-party websites

Our website may contain links to other websites, social media platforms or third-party services.

If you follow one of these links, please remember that the third party has its own privacy practices.

We are not responsible for the privacy policies or content of websites that we do not operate.

18. Social media

You may interact with Fidget & Sensory Squad through social media platforms.

If you interact with us through a social media platform, that platform may collect and process information about you according to its own privacy policy and settings.

We may also receive information that you choose to provide to us through those platforms.

19. Changes to this Privacy Policy

Our business, website and the services we use may change from time to time.

We may therefore update this Privacy Policy to reflect:

• Changes to our business
• Changes to our website
• Changes to the services we use
• Changes to legal or regulatory requirements
• Changes to how we process personal information

When we make changes, the updated version will be published on this page and the "Last updated" date will be changed.

We encourage you to check this page occasionally so you remain informed about how we protect your information.

20. Questions or concerns?

If you have any questions about this Privacy Policy, how we use your information or your privacy rights, we're here to help.

Contact Fidget & Sensory Squad

📧 support@fidgetsensorysquad.co.uk

📍 Unit 5 Market House Arcade, Launceston, Cornwall, PL15 8EP