Privacy Policy

Overview

Fidget & Sensory Squad operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

Fidget & Sensory Squad is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Personal Information We Collect

• Contact details including your name, address, shipping address, billing address, phone number and email address.
• Payment and transaction information including payment confirmation and order history.
• Account information such as login details, saved preferences and wishlist activity.
• Shopping activity including products viewed, added to cart, purchased, exchanged or returned.
• Communications sent to our customer support team.
• Device information such as browser type, IP address and device identifiers.
• Website usage data including pages visited and interactions with our store.

How We Collect Information

• Directly from you when placing an order, creating an account or contacting us.
• Automatically through cookies, analytics and website technologies.
• Through Shopify and trusted service providers working on our behalf.
• Through marketing and advertising partners.

How We Use Your Information

• To process and fulfil your orders.
• To provide customer support and respond to enquiries.
• To improve our products, website and shopping experience.
• To personalise recommendations and promotions.
• To detect fraud, maintain security and protect our store.
• To comply with legal obligations and enforce our policies.

Marketing & Advertising

We may send you promotional emails or marketing communications relating to our products, offers and new releases. You can unsubscribe at any time using the unsubscribe link included within our emails.

We may also use cookies and advertising technologies to show relevant advertisements based on your activity within our store.

Sharing Your Information

We may share personal information with:

• Shopify and trusted service providers who help operate our online store.
• Payment processors, shipping providers and fulfilment partners.
• Marketing and analytics partners.
• Authorities or legal entities where required by law.

Shopify

Our website is hosted by Shopify. Shopify processes information to help us operate, improve and secure our online store experience.

To learn more about Shopify’s privacy practices, please visit: https://privacy.shopify.com/en

Children’s Privacy

Our Services are not intended for children. We do not knowingly collect personal information from children under the age of 16.

Data Security & Retention

We take reasonable steps to protect your information, however no online transmission or storage system can be guaranteed as completely secure.

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes and enforce policies.

Your Rights

Depending on your location, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate data.
• Request deletion of your data.
• Withdraw consent for marketing communications.
• Request a copy of the information we hold about you.
• Restrict or object to certain processing activities.

International Transfers

Your information may be transferred and processed outside of the United Kingdom or European Economic Area where necessary to provide our Services.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes to our business practices, legal requirements or operational needs. Any updates will be posted on this page.