Terms of Service

Overview

Welcome to Fidget & Sensory Squad! The terms “we”, “us” and “our” refer to Fidget & Sensory Squad. We operate this online store and website, including all related information, products, services, features and tools to provide you with a safe and enjoyable shopping experience.

By visiting, interacting with or purchasing from our website, you agree to these Terms of Service and our Privacy Policy.

1. Access & Accounts

By using this website, you confirm that you are at least the age of majority in your country or have permission from a parent or guardian.

• You agree to provide accurate billing, payment and delivery information.
• You are responsible for maintaining the security of your account.
• Accounts may not be transferred or shared with others.

2. Products & Product Information

We aim to display all products as accurately as possible. However, colours, textures and appearances may vary depending on screen settings and lighting.

Product descriptions, pricing and availability may change at any time without notice.

3. Orders

When placing an order, you are making an offer to purchase products from Fidget & Sensory Squad.

• Orders are only accepted once payment has been processed.
• We reserve the right to refuse or cancel orders at our discretion.
• Please check your order carefully before checkout.
• Returns and refunds are subject to our Refund Policy.

4. Pricing & Payments

All prices shown on our website are listed in GBP (£) unless otherwise stated.

• Prices may change without notice.
• Discounts and promotions may have separate terms.
• You agree to provide valid payment information for all purchases.

5. Shipping & Delivery

Delivery timeframes are estimates only and are not guaranteed.

• We are not responsible for delays caused by postal carriers or customs.
• Risk of loss passes to the customer once the order has been dispatched.
• Please ensure your delivery address is correct before placing your order.

6. Intellectual Property

All website content including logos, graphics, text, product images and branding belong to Fidget & Sensory Squad unless otherwise stated.

You may not copy, reproduce or distribute any content without written permission.

7. Third-Party Services & Links

Our website may contain links to third-party websites or services. We are not responsible for the content, policies or practices of external websites.

8. Privacy Policy

Your personal information is handled in accordance with our Privacy Policy and Shopify’s Privacy Policy.

By using our website, you agree to the collection and processing of your data for order fulfilment and customer service purposes.

9. Customer Feedback & Reviews

By submitting reviews, photos, comments or feedback, you grant us permission to use this content for marketing and promotional purposes.

We reserve the right to remove content that is abusive, misleading, offensive or inappropriate.

10. Prohibited Uses

You may not use our website:

• For unlawful or fraudulent purposes
• To distribute harmful software or spam
• To copy or exploit our content without permission
• To interfere with website security or functionality

11. Disclaimer of Warranties

All products and services are provided “as is” and “as available” without warranties unless required by law.

We do not guarantee uninterrupted or error-free website access at all times.

12. Limitation of Liability

To the fullest extent permitted by law, Fidget & Sensory Squad shall not be liable for indirect, incidental or consequential damages arising from the use of our website or products.

13. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the United Kingdom.

14. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon being posted on this page.