Shipping Policy

Updated May 5th, 2026

Fast, tracked, and reliable delivery from Fidget & Sensory Squad.
Please Note: By placing an order with Fidget & Sensory Squad, you agree to the shipping terms outlined below.

Shipping Methods

All orders are dispatched using Royal Mail Track Your Item services for reliable and secure delivery.

Shipping costs are automatically calculated at checkout based on the total weight and size of your order. Competitive shipping rates start from just £3.50.

Order Processing & Dispatch

Orders are typically processed and dispatched within our stated processing timeframe.

During busy periods including launches, sales events, holidays, weekends, or adverse weather conditions, dispatch and delivery times may be extended.

Delivery estimates provided by Royal Mail are guidelines only and are not guaranteed.

Tracking Information

Once your order has been dispatched, you will receive tracking details via email.

You can use your Royal Mail tracking number to:

  • Track your parcel
  • Redirect your parcel
  • Select a safe place
  • Arrange redelivery
  • Hold or reschedule delivery

These delivery preferences are managed directly through Royal Mail using your tracking number.

Delivery Responsibility

Fidget & Sensory Squad is not responsible for parcels marked as delivered by Royal Mail, including deliveries made to:

  • Safe places
  • Neighbours
  • Alternative delivery locations selected by the customer

It is the buyer’s responsibility to ensure any nominated safe place is secure and suitable.

Incorrect Addresses

Please check your delivery address carefully before completing your order. The buyer is fully responsible for ensuring that the name, house or flat number, street, town/city, postcode and any other delivery information entered at checkout are correct and complete.

Once an order has been dispatched, we may be unable to amend or redirect the delivery address. If incorrect or incomplete address information is provided by the buyer, Fidget & Sensory Squad cannot be held responsible for any resulting delivery issues.

This includes parcels that are:

  • Delayed or unable to be delivered due to an incorrect address
  • Returned to sender because the address provided was incorrect or incomplete
  • Delivered to an incorrect location as a result of incorrect information supplied at checkout
  • Lost after being sent to an incorrect address supplied by the buyer

⚠️ Buyer Error – Incorrect Address

If a parcel is lost, misdelivered or otherwise cannot be recovered due to an incorrect or incomplete address provided by the buyer, we will not be able to process a refund or replacement where the loss has resulted from the buyer’s error.

If a parcel is lost, returned or cannot be successfully delivered due to an incorrect, incomplete or invalid delivery address provided by the customer, we may submit a claim with the relevant delivery service.

If the delivery service unsuccessfully rejects or denies the claim because the incorrect address was provided by the customer, we will not be able to offer a refund or replacement for the lost parcel.

In these circumstances, the loss is considered to have resulted from buyer error, as the parcel could not be delivered to the correct address supplied at checkout.

If a parcel is returned to us because the delivery address provided by the buyer was incorrect or incomplete, the original postage and shipping costs will not be refunded.

If the parcel needs to be re-dispatched, the buyer may also be required to pay the applicable postage cost for the new shipment before the parcel can be sent again.

Delays & Busy Periods

Delivery delays caused by Royal Mail, adverse weather, strikes, customs processing, or high-volume periods are outside of our control.

Ordering for a special occasion?
If you are ordering for birthdays, holidays, gifts, or special occasions, we strongly recommend placing your order well in advance to avoid disappointment.

Lost or Delayed Parcels

If your parcel appears delayed, please allow the appropriate Royal Mail waiting period before contacting us.

UK parcels are not considered lost until Royal Mail’s official waiting timeframe has passed. Investigations or claims cannot begin until this period has been met.

Where an investigation is required, we may need to provide Royal Mail with the delivery information supplied by the buyer at checkout.

Damaged Parcels

If your order arrives damaged, please contact us within 24 hours of delivery.

Please include clear video and photographs of:

  • The outer packaging
  • The shipping label
  • The damaged item(s)

Failure to provide sufficient evidence may affect our ability to assist with claims or replacements.

Refused, Unclaimed or Returned Deliveries

If a parcel is refused, unclaimed, or returned to sender:

  • Original shipping costs are non-refundable
  • Return shipping fees may apply
  • Additional re-dispatch charges may be required

Where a parcel is returned because of an incorrect or incomplete address supplied by the buyer, the original postage cost will not be refunded and any additional postage required to resend the parcel will be the buyer’s responsibility.

Contact Us

Have a question about shipping or delivery?

Please contact our customer support team before placing your order:

support@fidgetsensorysquad.co.uk